Ad Rejection Handling
Full Guide – KoinWave 2025 Edition
Even the best campaigns can face ad rejections from time to time.
Understanding the reasons behind a rejection and knowing how to respond quickly can help you
get your ads back on track without losing momentum. This comprehensive guide explains what
to do if your ad is rejected and how to resolve the issue efficiently.
Key Communication Guideline
If your ads are rejected, you can contact the review team directly through
the online chat room to understand the reason for rejection. To improve the chances of
approval, please communicate in English or Indonesian.
Steps to Use the Ad Rejection Appeal
Service
-
When an Ad Set or Ad is rejected:
Contact Online Ad Appeal – Indonesia for consultation to get detailed
rejection reasons.
-
Customer Service (CS) Response:
Wait for Customer Service to respond to your inquiry with specific feedback on the
rejection reason.
-
Special Case Handling (User Report Rejection):
If the rejection is caused by a user report, the only solution is to duplicate the ad
set entirely.
-
Content Revision:
Advertisers must revise the violating content according to the specific feedback
provided by the review team.
-
Submit for Re-review:
Go to the Account Details page, click “Help” → “Online Consultation” at the top, and
enter the Ad Set/Ad ID that requires re-review.
-
First Rejection Assistance:
If your first ad is rejected, please share your Account ID and Ad Set ID with KoinWave
support team for synchronization and further assistance.
Quick Contact Reference
- Primary Channel: Online Ad Appeal – Indonesia (chat support)
- Preferred Languages: English or Indonesian (for faster resolution)
- Required Information for Appeal: Account ID, Ad Set ID, Ad ID
- User Report Rejection: Duplicate the entire ad set (no revision
possible)
- Appeal Path: Account Details → Help → Online Consultation
Best Practices for Faster Resolution
- Always keep a record of your Account ID, Ad Set ID, and Ad ID for quick reference
- Communicate clearly and concisely in English/Indonesian with the review team
- Address all rejection points completely before resubmitting
- For user-reported rejections, create a duplicate ad set immediately to minimize
campaign downtime
- Share rejection details with KoinWave support for the first rejection to get
professional assistance
- Follow all feedback instructions precisely to avoid multiple rejections
By following this structured approach to ad rejection handling, you can minimize
campaign disruption and ensure your ads get back to running as quickly as possible. Remember
that clear communication and prompt action are key to resolving rejection issues
efficiently.
